Job Description

Description

Work from Home! Fridays off!

Doctors of Physical Therapy is seeking a full time Care Coordinator - Operator . This important role involves scheduling and rescheduling patient appointments, maintaining patient records, and communicating with patients regarding their appointments. The ideal candidate should be well-organized, have excellent communication skills and the ability to multitask. We are looking for a candidate who is interested in making a career with our awesome growing Physical Therapy company!

Hours for this position will be Monday through Thursday 10:00am to 7:00pm

Duties Include:

• Schedule new patients per MD, clinic/therapist or payer requirements
  • Proper new patient intake with all required info
  • Document scheduling issues and get the appropriate team member involved with scheduling issues.
  • Complete new patient communication and template.
• Cancel Reschedule or schedule existing patients when routed to Care Coordinators line or during times of call forwarding per MD, clinic/therapist or payer requirements.
  • Document scheduling issues and get the appropriate team member involved with scheduling issues and/or patient concerns arise.
  • Document cancellations in appointment notes
• Enter new referrals into system and document attempts to call into patients notes.
• Follow up on new patient referrals timely as outlined daily by Lead centralized scheduler.
• Respond to faxed referrals timely.
• Monitor emails and monitor emails from DPT website for appointment requests.
• Transfer calls to the appropriate staff/Dept.
• Take phone messages when needed (staff is not in the office)
• Deliver phone messages timely.
• Communicate with all necessary departments in relation to VIP referrals or scheduling trends per region.
• Run new patient reports or call metrics per management requests when Lead Centralized Scheduler is out of office.
• Back up front desk/scheduler for remote locations, new MD's or new acquisitions.
• Process payments for active patients over the phone.
• Connect with Lead Centralized scheduler on call volume, quality of calls, feedback from patients and general items that impact the day to day while on the call queue.
• Additional responsibilities/assignments as outlined by FDC Manager and/or Lead centralized scheduler.

Doctors of Physical Therapy

Job Tags

Full time, Remote job, Monday to Thursday,

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