Job Description

Overview

Step into a pivotal role at Truework, where youll be at the drivers seat shaping the future of Income Verification within Tenant Screenings in our newest market, Multifamily and Residential. As an Enterprise Customer Success Manager, youll have the opportunity to help owners and operators protect their assets and drive a great experience for our current customers. Youll be part of a rapidly growing team that thrives on collaboration, grit, and continuously learning as we break into the PropTech space. This is a chance to drive and make a significant impact where Truework is already providing the best in class income solution to the Real Estate market.

We are seeking an energetic Customer Success Manager to join the Truework team. This role is ideal for a hungry customer success professional who thrives in a fast-paced, highly collaborative environment and whos ready to help define the future of verifications in PropTech for large institutional Owners/Operators to independent landlords. Youll be a key member of the team working cross functionally with our Sales, Product and Engineering teams driving valuable customer insights and shaping where our product goes in the future.

Position Responsibilities

• Own Customer Success responsibilities for our growing customer book of business including initial onboarding, training, and ongoing relationship building ensuring strong adoption of Truework into resident screening workflows.
• Execute on quarterly business reviews and facilitate conversations to VP, SVPs, or C-suite
• Review customer usage patterns to gather insights, provide guidance and highlight risk or opportunities for engagement
• Partner with Account Executives to strategize, identify and execute expansion opportunities
• Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Truework

What you bring

• 3+ years customer success experience, preferably in a SaaS or financial services product
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
• Outstanding multi-task management skills across a varied set of responsibilities
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Ability to build credibility and trust by understanding and addressing customer requirements
• Willing to travel periodically based on customer and business need

What you get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Monthly wellness stipend, home office stipend

Location and Work Model

Hybrid work environment with hub locations in Denver, CO; San Francisco, CA; and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week.

Salary Transparency

One of Checkrs core values is transparency. Salary ranges are disclosed in postings, with ranges varying by location. If remote, the range shown reflects top-to-bottom estimates; the exact target range will be specified during recruiting discussions.

Equal Employment Opportunities

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with diverse perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including San Franciscos Fair Chance Ordinance.

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