Job Description

Job Title: Desktop Support Technician

Pay range: $20 -23.50/hr

Duration: 6 months

Location: Santa Clara CA 95051

Onsite

Job Responsibilities:

Support a robust MS based network running Windows 10/11 and MS Office 365, MS Teams, etc. Basic Desktop and Networking support knowledge on Windows Operating systems, OS error conditions, IPConfig Command, Active Directory, DHCP, DNS and Group policy. PC Desktop, Laptop and Tablet expertise needed to perform the duties of this position. Mac experience is a plus. Under the guidance of IT representatives, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, execute against the deployment plan, executing equipment replacement activity, updating asset management system to reflect work performed, reporting and monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, perform data transfer and recovery, resolve network communication problems independently, e-mail administration, preparing assets for disposition, other administrative duties.

Skills Required:

• Minimum 2 years’ experience with PC support, including deployment.
• Minimum 2 years’ experience with PC hardware troubleshooting and repair.
• Well-versed in installing windows, software, applications.
• Minimum 1-year experience with direct client interaction and proven customer service. Ability to follow written and verbal instructions. Adaptable to change in process or required activities. Attention to detail. Demonstrated ability to read and understand technical manuals and schematics. Quick learner.
• Proven ability to manage multiple tasks simultaneously while maintaining quality results. Professional appearance and behavior, including punctuality. Manage incoming and outgoing assets. Prepare systems for deployment.
• Scan existing asset for applications and settings. Interview clients to identify special considerations and other settings. Use KP tools to execute PC activity. Collaborate with teammates to identify process improvements. Escalate quickly when issues arise. Assist other technicians as needed.
• Extensive experience in profile management and data transfer. Advanced user of MS Office Applications (Word, Excel, PowerPoint, and Access).
• Known for working efficiently with minimal supervision. Committed to learn and relate technical concepts promptly.

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