Job Description

The YMCA of Central Ohio is seeking a Development Operations Manager to support our Advancement team in building strong donor relationships and advancing our mission. This vital role manages the donor database (Raiser’s Edge NXT), oversees accurate gift processing and reporting, and ensures smooth fundraising operations. You’ll collaborate across departments to track donor engagement, maintain data integrity, and provide key insights through reports and dashboards. Ideal candidates are highly organized, detail-oriented, and passionate about making a difference. If you excel at managing systems and enjoy supporting meaningful work that strengthens communities, this is the opportunity for you. Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions. Manages CRM system/donor database, including maintenance, global changes, gift entry, reporting, queries, and data cleanup projects. Develops key performance indicators, communication dashboards and contributions reporting for leadership. Performs data entry for new and established records, record clean-up and restoration, establishes data procedures and coordinates data exchange with other departments. Handles the timely updating of relationship managers, opportunities, and other key processes to ensure smooth relationship mgmt for fundraisers. Manages the tracking and reporting on donor and partner pipeline cultivation; track follow up and progress. Prepares financial report for monthly and year-end reconciliation with the Finance department; handles any follow up as needed. Administrator for the association’s gift acceptance, gift acknowledgement, pledge fulfillment, and donor data management processes, including accurate and timely recording of donor data consistent with generally accepted accounting principles, in close partnership with the YMCA’s Accounting Team. Supports the Department in providing an optimal donor experience by engaging YMCA supporters in meaningful content across campaigns that connects people to the outcomes of their support, through list generation and identified audiences. Prepares memos, documents, and research for donor visits and impact tours. Provides executive support for Chief Development Officer and VP of Development to include schedule coordination, travel arrangements, meeting preparation, and administrative assistance. Leads volunteer recruitment and onboarding across YMCA programs, particularly as a means to engage existing supporters. Ability to work effectively with diverse groups and viewpoints from all social and economic segments of the organization and community. A commitment to diversity, equity, inclusion, and anti-racism is expected from our staff. Adheres to policies related to boundaries with youth. Participates in required abuse risk management training. Reports suspicious and inappropriate behaviors. Follows mandated abuse reporting requirements. Adheres to job-specific abuse risk management responsibilities. QUALIFICATIONS: Bachelor’s degree, or equivalent combination of education and experience. Ideal candidate will have 2-4 years of professional experience in data entry, database management, finance, or related fields. Experience to continually improve data accuracy including standardizing data codes designating campaigns, funds and appeals. Must have demonstrated ability to provide excellent customer service to all constituents. Proficient with numbers, basic math, cash handling and entry-level bookkeeping practices. Ability to manage time and work on multiple projects is essential. Solid written skills with the ability to write reports, letters and business correspondence. Must be detail oriented with a strong work ethic and integrity. Ability to embrace change and excel in a fast-paced, goal-oriented environment. Computer skills including Microsoft Word, Excel & mail merge is essential, as well as database management. Experience in Google Suite and Raiser’s Edge NXT desired. Passionate belief in the YMCA’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors. Benefits: Health & dental insurance Disability and life insurance Funded retirement plan Flexible work schedule Free YMCA membership Discounted program fees Generous paid time off and holidays Daily pay or earned wage access About the YMCA of Central Ohio: At the YMCA of Central Ohio! We are an inclusive organization of individuals joined together by a shared commitment to strengthen our communities by empowering all kids, improving individual and community well-being, and inspiring action to meet the greatest needs in the communities we serve. Inside and outside the walls of our 13 locations, we work to uplift the spirits, minds and bodies of individuals, families and communities in a meaningful and lasting way. We believe all families should have access to affordable, high-quality child care. We believe whole-person health is built from the inside out. We believe safe, stable, and affordable housing is a necessity for achieving security and other basic needs. #J-18808-Ljbffr YMCA of Central Ohio

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