Job Description

Overview We are looking for a dynamic and driven Customer Success Manager to focus on our Listen360 product line within Customer Experience Solutions : pulseM, Customer Lobby, GuildQuality and Listen360. Our software enables businesses to effortlessly connect with their customers, build trust and loyalty, and reach higher levels of success. This role can be based anywhere in the United States and is remote-friendly; travel may be required. Key Responsibilities Client Relationship Management: Establish and maintain relationships with clients. Serve as the main point of contact and build an advisory relationship at scale. This position will be responsible for oversight of clients at scale. ROI Optimization: Utilize deep product knowledge to help clients understand the value and ROI of their investments in our solutions. Guide clients in optimizing their use of our products to achieve their business goals. Account Review and Strategic Planning: Periodically, evaluate account health to identify opportunity and risk. Develop strategic plans to improve key client engagement and prevent churn when applicable. Sales Opportunities: Identify opportunities to upsell and cross-sell features that enhance client success. Support Team Assistance: Provide low-level support to the customer support team, aiding in the resolution of complex issues or escalated client problems. Provide On-Going Training: Deliver customized product training sessions to client groups, ensuring they have the knowledge and skills to effectively utilize our solutions, and provide ongoing support as needed to facilitate optimal product usage and customer satisfaction. Work with the support team on implementation and brand inquiries to ensure satisfactory resolutions. Qualifications Bachelor’s degree in Business Administration, Marketing, Communications, or a related field or years of experience. Proven track record as a Customer Success Manager, Account Manager, or similar customer-focused role. Strong understanding of customer success operations and experience in managing client relationships within a technology-driven environment. Strong problem-solving skills, project management, time management. Excellent communication, negotiation, and presentation skills. Strong analytical skills with an ability to translate data into actionable plans. Preferred Skills Business Consulting, Operations or Marketing background in a franchise system In-depth knowledge of SaaS software or similar analytical tools. Experience in managing strategic accounts and driving customer engagement in a SaaS environment. Where/Working Arrangement The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role can be based anywhere in the United States. If you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. You must be eligible to work without sponsorship to qualify for this position. Travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America may be required. This position typically requires 10-20% travel. Benefits and Perks Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid Continued investment in your professional development Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Compensation The on-target earnings compensation (base + commissions) for this position is $65,000 to $70,000 USD per year in most US locations. Final offer amounts are determined by location, local market variances, candidate experience, and may vary from the amounts listed above. EEO EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Software Development #J-18808-Ljbffr EverCommerce

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