Helpdesk - Help Desk Support Technician SME Job at S R INTERNATIONAL INC, Jackson, MS

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  • S R INTERNATIONAL INC
  • Jackson, MS

Job Description

Job Description

Job Description

100% ONSITE ROLE
NEED LOCAL MISSISSIPPI RESIDENTS ONLY

State of Mississippi - Helpdesk - Help Desk Support Technician SME Level - MS - MDEK12- 142707 (100% Onsite)

JOB DESCRIPTION

  • Selected candidates role will focus on providing all levels of support to our customer base, both remotely and onsite.
  • Candidate will be the initial point of contact with end users requesting IT Support.
  • Ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration.
  • Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications.
  • Must be good at organizing, prioritizing, and planning.
  • Candidate must be able to update and maintain Help Desk records in accordance with established support procedures.
  • Candidate must also have excellent communication skills.
Required Skills/Experience

  • Experience working in a help desk environment
  • Experienced with providing support for M365 Applications
  • Experience providing remote assistance using various platforms
  • Experience in desktop\laptop troubleshooting, and software installation
  • Hardware Implementation and Deployment
  • Basic Active Directory Management
  • BMC Footprints Help Desk Experience (ITSM)
  • MAC OS Experience

Job Tags

Local area, Remote work,

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