Job Description

HR Digital Solutions Learning & Development (L&D) Process Advisor Role Value Proposition: As a member of MetLife's HR Digital Solutions Process & Operations team, reporting to the Director, HR Digital Solutions Process & Operations, the HR Digital Solutions L&D Process Advisor will be responsible for creating, monitoring, maintaining, and continuously improving the team's L&D processes. This role will also manage the L&D administrative processes related to our L&D tools and their use across MetLife, collaborating with the L&D and HR Supplier and Process Management teams to ensure that processes align and integrate with broader HR and enterprise-wide L&D initiatives.. In support of MetLife's New Frontier strategy, this role will focus on process excellence in managing the operations and administration of key L&D systems. Success in this role requires strong partnership across HR Digital Solutions, L&D teams, external learning service providers, and MetLife's Global Technology organization. Key Responsibilities: Collaborate with the HR Digital Solutions and L&D teams to guide and oversee the overall processes and operations. Serve as a consultant and essential partner across the HR Digital Solutions and L&D organizations offering proactive and objective guidance on both new and existing processes where operational and process expertise is crucial. Collaborate with the HR Digital Solutions leadership team to oversee the efficient and effective operation of L&D systems, ensuring they meet performance, compliance, and risk management standards. Manage L&D operational and administrative processes related to L&D systems and tools. Participate in cross-functional initiatives, projects and programs to expand network and sphere of influence. Collaborate with both internal and external support teams to ensure that routine operations and cyclical activities are properly resourced and supported. What You Need to Succeed (Required Qualifications): * Consulting Skills: Act as a trusted advisor to key stakeholders, with the ability to translate business needs into effective process and operations solutions. * Collaboration and Influence: Lead with credibility in a complex, global, and highly matrixed environment to manage both internal and external stakeholders, secure alignment, and advance work by collaborating with diverse teams. * Subject Matter Expertise: Strong understanding of HR and L&D processes, HR technology platforms, including best practices and current and emerging trends. * Business Acumen: Ability to analyze complex data and provide actionable insights that drive strategic decision-making and support business objectives while maintaining fiscal responsibility. * Communications: Excellent interpersonal and communication skills, with the ability to build and maintain influential relationships at all levels of the organization and articulate complex concepts to diverse audiences. * Agility: Experience delivering high-impact results in fast-paced, matrixed organizations with shifting priorities and complex internal/external stakeholder networks. Experience: * 7+ years of experience in an operational capacity for a global HR Digital Solutions team, a L&D team or other global HR function combined with experience in process development and/or business process reengineering. * Experience working with learning management systems, learning content development tools or other L&D systems. * Strong comprehension of L&D functions and processes. * Experience with process automation and optimization. Key Relationships: * Reports to: Director, HR Digital Solutions Process and Operations * Primary stakeholders include: HR Digital Solutions team, Global L&D team, HR Supplier and Process Management team, HR Service Delivery teams, HRBP community, GT (IT) Partners, 3rd party providers Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

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