Job Description

Job Summary:

Our client is seeking a mission-aligned and strategic Learning and Development Manager to build and lead a training and values-based development program from the ground up. This role is critical to supporting our employees and program participants—many of whom face systemic barriers to employment, including prior incarceration, limited formal education, and housing insecurity—with skills training, leadership development, and cultural alignment.

This position also plays a central role in providing job-readiness and skills-based training to participants preparing for or entering the workforce, particularly in retail, customer service, and other entry-level employment pathways. The incumbent will have access to our client's state-of-the-art training facilities and a wide range of instructional resources to ensure consistent, high-impact delivery.

Key Responsibilities:

• Develop and implement an organization-wide L&D strategy aligned with the company's mission, values, and growth goals.
• Design and deliver trauma-informed, culturally responsive, and accessible training experiences tailored to frontline staff, managers, and program participants.
• Develop and lead a leadership development program for high-potential/performing middle managers annually, including building a vetting and selection process to identify eligible participants.
• Manage and develop team of Leadership and Development staff providing both hard and soft skills.
• Build onboarding, career progression, customer service, and job-readiness training frameworks that meet the needs of a diverse workforce.
• Collaborate across HR, operations, mission services, and executive leadership to ensure training priorities align with organizational goals.
• Champion core values—honesty, respect, ownership, and empowerment—through every touchpoint in the learning journey.
• Manage the Learning Management System (LMS) to facilitate program delivery and monitor user engagement and progress.
• Establish KPIs and feedback mechanisms to measure training effectiveness and support continuous improvement.
• Coordinate with external partners, consultants, and other Company affiliates to enhance the quality and scope of training offerings.
• Mentor and support internal training staff and foster a culture of lifelong learning across the organization.

Qualifications:

• Bachelor’s degree in Human Resources, Education, Organizational Development, Nonprofit Management, or related field (Master’s preferred).
• 5+ years of progressive experience in learning and development, workforce development, or adult education.
• Demonstrated experience working with individuals facing employment barriers, such as those with limited education, re-entry histories, or housing insecurity.
• Proven success designing and delivering engaging training in multiple formats (in person, digital, hybrid).
• Strong communication, facilitation, and interpersonal skills; highly emotionally intelligent and culturally aware.
• Ability to build trust and alignment across diverse teams and organizational levels.

Preferred Attributes:

• Experience in a nonprofit, social enterprise, or high-turnover service industry like retail. Knowledge of trauma-informed care and values-based leadership.
• Hands-on experience with LMS platforms and training metrics.
• Formal certification in learning and development (e.g., ATD, CPLP, SHRM-CP) is a plus. Passion for creating equitable pathways to employment and growth.
• Manage training budgets, ensuring alignment with program priorities and cost effectiveness.

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