Job Description

Key expectations: -Clearly articulate the vision of success, how each role, and individual contributes to that vision, and the specific expectations for each role and individual -Supports and guides assigned team members to ensure that they have the knowledge and skills, tools, and resources to be successful in achieving those expectations -Remove barriers to the success of the team or the individual -Identifies barriers and escalates to senior leaders in the organization as appropriate along with recommended solutions -Takes accountability for the team they lead and the results it produces for each of the key areas of performance; customer centricity, expense management, claim management accuracy. -Holds team accountable and provides positive reinforcement to team members that is directly linked to their behaviors and outcomes -Intervenes as required to address acute gaps in performance, either of individuals on the team, or the team as a whole -Analyzes data and implements strategies to address root causes of the gaps and monitor strategies -Identifies and implements strategies to enhance claim management and customer centricity effectiveness and efficiency of their team -Interacts effectively with claimants and internal/external customers, to understand and service their needs while addressing service issues swiftly -Drives Claim Management Accuracy and Customer Centricity through support of the QQA Program, claim file reviews and call monitoring -Achieves all Individual and Team outcomes through the management of their team Key skills: -Strong verbal and written communication skills. Ability to articulate clearly to diverse audiences with different styles -Understanding of the broad business context, to include key business indicators, metrics, customer service scores, etc. -Influencing and motivation skills -Corporate courage -Ability to give and receive feedback in a non-judgmental and non-defensive manner -Comfort with conflict -Strong knowledge of Short-Term Disability claim practices and processes performed by the individuals they lead -Critical thinking skills -Strategic thinking skills -Strong listening skills -Ability to partner Essential Business Experience and Technical Skills: Required: * 2+ years of supervisory experience demonstrate strong leadership and coaching skills. Extensive knowledge of STD * Strong analytical and decision-making skills with a focus on producing results. Creative problem-solving abilities and the ability to think outside the box * Excellent interpersonal and communication skills in both verbal and written form. Excellent customer service skills proven through internal and external customer interactions * Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively * Organizational and time management skills, ability to effectively manage multiple systems and technology resources Preferred: - Bachelor's degree - 7+ years of STD Insurance Claims experience - knowledge of STD, group disability, Workers Compensation, ERISA, Social Security and state laws Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

Job Tags

Temporary work,

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