Overview: Our client is looking for a Junior Telecommunications Analyst to join their team for a 2-to-3-month contract period. This position works collaboratively with the existing onsite team located Southern Maine. The Telecom Analyst will assist in implementing a new communications system at our clients site. What you will be doing: Configuration & Deployment
Support the implementation and management of telecom systems, ensuring seamless operation
Package and deliver telephony equipment to multiple client facilities in Southern Maine and the Seacoast area in New Hampshire
Perform basic rack mounting and wiring of various telephony equipment in structure wiring closets.
Document and maintain accurate records of telecom inventory, contracts, and service agreements
Provide support and project coordination for telecom-related initiatives, including upgrades and installations
Telephone handset configuration and installation, including voice mail End User Support
Provide general telephone support; adds, moves, and changes before and after the Ring Central go-live
Collaborate with senior analysts to troubleshoot telecom service issues and propose effective solutions
End user support and deskside training on hardware and software
Work with various third-party service providers to resolve customer service issues affecting delivery of telephone services to end users
Make simple repairs to equipment
What you must have:
1 to 3+ years' experience in supporting telephone equipment.
Technology knowledge and experience working with premise and cloud based UCaaS solutions.
Ability to diagnose and troubleshoot various telecommunication technologies.
Familiarity with voicemail, ACD, and call center applications.
Proven customer service skills.
Proficiency in Microsoft Office Suite, particularly Excel for data analysis
Familiarity with telecom management software and tools
Basic understanding of network troubleshooting tools and methodologies
Required Education: Associate Degree in Computer Science or related field or equivalent experience.
Excellent verbal and written communication skills
A proactive approach to problem-solving with a willingness to learn
Ability to work collaboratively in a team environment
Strong organizational skills with the ability to manage multiple tasks
Ability to effectively prioritize and manage multiple tasks
This role requires successful candidates to be based in-person at our clients site in York, Maine
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