Job Description

Role : Business Process Analyst V

Work Location: King of Prussia, PA 19406

Working Model: Hybrid

Long term contract

Description:

Job Duties include:

Business Process Analyst:

• Defining/redefining Business processes related to customer-impacting/customer journey/call center-related customer journeys in Microsoft Dynamics CRM (D365)
• Capturing business requirements, identifying testing scenarios and other functions as a BPA
• Coordinate with technology architects to define solutions for build/purchase
• Processes will cross multiple technologies including CRM, SAP, digital platforms, BI, Qlik and others
• Teammates will be customer operations (call center, digital, back office), consulting, customer experience business SMEs along with IT technical people including architects, developers, integration experts, data experts Accelerated timeframe with delivery various releases throughout calendar 2023

Online digital self-service initiatives:

• Enabling the definition/revision of Business processes related to customer-impacting/customer journey/call center-related customer journeys in Microsoft Dynamics CRM (D365)
• Coordinate with technology architects to define solutions for build/purchase
• Identify and facilitate the architecture and design of the cross-tech platform integrations for business processes will cross multiple technologies including CRM, SAP, digital platforms, BI, Qlik and others
• 366 Microsoft Dynamics 365 CRM Call center-related enhancements (large initiative)
• 368 Billing Improvements (small initiative)
• 373 Online digital experience integrations with CRM (small initiative)
• 509 New customer growth-related initiatives with CRM (small initiative)
• 1080 New customer business process flow E2E (CRM-SAP-Field) (medium size initiative)

Regards,

Jagannath Gaddam

jagannath.gaddam@quantumIntegrators.com

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